The firm's organizational structure is oriented towards a common strategy and vision. Our staff is made up of qualified professionals, expert and reliable people who are able to satisfy the different requests of the targets towards which we are oriented. The management has the responsibility of promoting politics and means conceived as an integral part of the firm's strategy, respecting a shared value system. Finally there is a network of direct marketing, through an import-export department, a multilingual servicing centre, and a distribution system started in 1993, composed of an international network aimed at sensible and continuous market expansions. From a CRM's point of view, our purpose is the customer's satisfaction through some basic steps:
• Evaluate and understand customers' needs in order to improve our products and be able to offer the suitable solutions;
• Post-selling assistance and customer satisfaction analysis to guarantee a lasting relationship.