At Sir Meccanica we strongly believe in advanced, tangible and customized technical and commercial support, which translates into multilingual customer assistance, that responds to the needs of companies in a timely and effective manner.

The ONLINE ASSISTANCE service ensures direct interaction 24 hours a day with the aim of eliminating any possible gap due to the different time zones that separate us from our partners in the rest of the world. The system, available for all new communication devices such as tablets, smartphones, computers (etc.), allows the user to solve problems independently with a few simple steps and/or thanks to the help of interactive audio and video.

Soon, dealers, distributors and customers will have the possibility to access a dedicated area on our website, where they can interact to obtain information on the supply of spare parts, on the step-by-step testing and repair procedures, and to track their shipment.

Our technical team guarantees timely assistance, both remotely and in person, in Italy and abroad. Remote support for CNC control units allows for quick interventions via phone or email, reducing the need for on-site assistance.

Thanks to the intuitive software, operators can manage the machines independently. Remote
monitoring allows our team to carry out technical interventions at a distance, ensuring operational continuity even in case of unforeseen events. When necessary, our specialized technicians intervene quickly nationally and internationally.

All spare parts are always available in our warehouse and this allows us to ship components quickly
guaranteeing efficiency even in the most complex situations.

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